Due to the continued effects of the COVID-19 pandemic and supply chain and labor disruptions, our ability to send a contractor to visit homes to inspect your home elevator and, as needed, install Space Guards pursuant to this Recall to Inspect may be delayed.
Homeowners
If your thyssenkrupp Access elevator was installed with more than four (4) inches of space between the hoistway door and furthest point of the elevator car door or gate, we will arrange to provide and install Space Guards at no cost to you. You may use this online form to register your elevator and also request a free inspection to have a contractor measure the space at each entrance to your elevator in order to determine the need for Space Guards.
During the registration process, you will be asked to provide the property address in which the elevator is installed, and the manufacturer, model, and serial number of your elevator. The manufacturer, model and serial number can be found in the manual that was provided with your elevator, and it may be displayed on a metal plate inside the elevator car. If you are unable to identify the model or manufacturer of your home elevator, contact us or your dealer, home builder, or realtor. Please have this information handy when you register. If you cannot locate this information, please email us at info@homelevator-safety.com or call us at 1-800-285-9862 (Toll-Free).
Dealers/Installers
If your company potentially installed thyssenkrupp Access elevators with a hoistway, please register with us and provide any documentation you can about affected owners. We will contact them on your behalf.
During the registration process, you will be required to upload documentation regarding potential homeowners.
We ask that any documentation you provide is clear and readable. If we have difficulty reading anything that you have provided, we may reach out to you for additional information. Acceptable files for online filing must be no larger than 20MB and in one of the following formats: jpg, jpeg, png, gif, tif, tiff, doc, docx, xls, xlsx, pdf, txt, rtf, or zip.
If you would like to register by email or mail, please send your information and all applicable documentation to:
thyssenkrupp Access Corp. Recall to Inspect
c/o Administrator
P.O. Box 6454
Portland, OR 97228-6454
info@homelevator-safety.com